Article 1 - General and Legal Information.

New Brussels Aquariums has been an aquarophilia store that has existed at 1000 Brussels for over 30 years and has been offering a sales area of ​​more than 200m².

These conditions are concluded between New Brussels Aquariums, operated by the SA International Company of Aquariophilia of Layout and Affairs, in abbreviated CIA, registered at the Banque Carrefour des Entreprises under number 0441.618.036, whose head office is located at 1000 Brussels, boulevard Barthélémy, 39, and people www.brusselsaquariums.be , below called "the consumer or the user".

Identification

His International Company of Aquariophilia of Agencement and Affairs Headquarters: Boulevard Barthélémy, 39, 1000 Brussels TVA/BE: 0441.618.036

These General Conditions define the sales methods between New Brussels Aquariums and the Consumer and they apply to any user who is on their website. The parties expressly agree that their relations will be governed exclusively by these general conditions and in the absence of any condition, it will be governed by Belgian law. The consumer declares that he has full legal capacity allowing him to engage in these general conditions.

Article 2 - The order.

Any user of the site or consumer must follow the registration procedure and communicate all their data necessary for the confirmation of the order. Using the lists of products posted online, the consumer will transmit the items he wants to buy by validating an online order form. By validating his online order, the consumer concludes a sales contract with New Brussels Aquariums and he expressly recognizes having read and agree with these General Conditions. The consumer will receive a confirmation email for his order.

All orders will be honored within the limits of the available stocks of products and failing that, New Brussels Aquariums will inform the consumer of availability times.

Article 3 - The price.

The prices of the products presented on our website are indicated in euros and all taxes included, excluding delivery costs.

New Brussels Aquariums reserves the right to modify its prices at any time and the products will be billed on the basis of the prices in force at the time of order registration.

Article 4 - Delivery modalites

New Brussels Aquariums offers the most appropriate and reasonable prices. Delivery costs comply with the prices charged by post and other transport companies. In the event of express delivery, additional costs may be recorded. The shipment of the products ordered on our website is done in the euro zone and outside, depending on the services and prices charged by the aforementioned companies.

In the event of a stock available, delivery times will vary between 2 and 7 days from confirmation of the order to the consumer. In the event of unavailability of a product, New Brussels Aquariums will confirm the possible availability of a product and the delivery time which may vary between 15 and 60 working days from the confirmation of the order to the consumer. In the event of confirmed unavailability, the consumer will have the possibility of canceling his order. In the event that the aforementioned deadlines are not respected, New Brussels Aquariums undertake to find a solution with the consumer, consisting in agreeing with an additional time or to offer him another similar product or in the event of impossibility of the first two proposal, to issue a voucher.

All deliveries are made on working days, excluding weekends and holidays.

At the time of delivery, you are required to check the compliance of your order and in the event of receipt, the order will be considered accepted without reservations. In the event of refusal of delivery, you are required to notify New Brussels Aquariums by e-mail: [Email Protected] and within 24 hours of delivery.

In the event of late delivery or loss of the package, you are required to contact New Brussels Aquariums by email: [Email Protected] .

New Brussels Aquariums may exclude the questioning of its responsibility in the event of force majeure, namely, any fact or any irresistible circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be avoided by the latter.

In such circumstances, the part concerned will have to inform the other party as soon as the event is completed.

Without this list being exhaustive, the following force majeure will release New Brussels Aquariums from its delivery obligation, namely: war, acts of terrorism, revolt, fire, earthquakes, storms, floods, lightning, strikes, accidents, lack of supply by its supplier or the lack of transport by transport, of transport, the unavailability of telecommunications and delivery networks.

In the event of unavailability of its website or its telephone network, New Brussels Aquariums will take all the necessary measures in order to remedy the problems, without the consumer being able to claim the termination of the contract and/or the granting of damages.

Article 5 - Payment.

The payment of your purchases is made at the time of the order. All payment is made online via the secure servers of Paypal and VivaWallet.

The consumer guarantees that he has all the authorizations necessary to use the payment method and New Brussels Aquariums reserves the right to suspend any order and/or delivery in the event of refusal of payment by bank card or credit from banking organizations.

New Brussels Aquariums also reserves the right to refuse to make a delivery and/or to honor an order from a consumer with whom a payment dispute would be in progress.

Article 6 - Right of withdrawal.

In the event of internet sale, the consumer has a right to withdraw from his purchase within 14 calendar days from the reception of his order. This right of withdrawal will not be applied if you have ordered perishable foodstuffs, tailor -made goods (aquarium for example) or if you have unzipped the products.

New Brussels Aquariums will not accept the cancellation of the consumer if the original packaging of the product has not remained intact and especially if the seal and the product have been used and/or damaged.

The consumer must inform in writing New Brussels Aquariums of his intention to cancel his purchase and this notification must take place by registered mail or by e-mail ( [Email Protected] ). If the package is returned and after having informed the cancellation within the aforementioned period, the consumer will take care to protect the product (s) to be returned with the greatest care and the return costs of the package will always be responsible.

The consumer will send the product (s) to New Brussels Aquariums within a maximum of 7 days to date from their cancellation notification.

New Brussels Aquariums will reimburse within 30 days date from receipt of the returned product (s).

A bank transfer will be made by New Brussels Aquariums as long as the consumer has informed him before his bank account number.

It is important to note that the transaction costs of the payment platform will be deducted during reimbursement.

The costs of returning the package is not reimbursed and in the event of abusive returns or damaged packages, New Brussels Aquariums reserves the right to refuse the reimbursement and/or the confirmation of a subsequent order.

Article 7 - Guarantees.

All items sold on our site benefit from the legal warranty, the duration of which is two years from the date of the purchase invoice.

In the event of a problem and defect concerning your article, the consumer will send the article to his expense at New Brussels Aquariums with the copy of the invoice.

The warranty will apply only in the case of normal use of the device and if defects resulted in an external cause to the device (accident, fall, shock, electric short-circuit, etc.) or improper use or installation not in accordance with the manufacturer's specifications or even a consumer fault (poor preservation of the device, non-compliant use of peripherals, accessories or inappropriate consumers), the warranty will be automatically refused and the consumer will have to cover quotes and repair costs. The consumer is required to carefully read the manufacturer's or brand use instructions.

In the event of hidden defects and manufacturing defects, repair will be carried out free of charge and in the event of impossibility of repair, the device will be replaced by an equivalent model whose depreciation will be taken into account according to the date of purchase.

The warranty will also be excluded if the product has been changed, repaired, integrated or added by the consumer or any other person not authorized by the manufacturer.

Also excluded from the warranty all living items and frozen food.

Upon finding a lack of compliance of the product, the consumer is required to directly inform the customer service of New Brussels Aquariums via e-mail at the address [Email Protected] .

Article 8 - Responsibility.

New Brussels Aquariums offers and sells products in accordance with Belgian legislation and its responsibility could not be engaged in the event of non-compliance with foreign legislation.

New Brussels Aquariums is bound by an obligation of means and its responsibility could not be engaged for all the drawbacks or damage inherent in the use of the Internet network, including a breakdown of the service, an external intrusion or the presence of an IT virus, or of any fact qualified as force majeure.

New Brussels Aquariums cannot be held responsible for damage of any kind that would result from a malfunction or improper use of the products sold or even any modifications made by the suppliers.

New Brussels Aquariums could not be held responsible for the consumer or with regard to a third party of any facts, the non -performance of the contract resulting from a stock shortage or unavailability of the product or service or a case of force majeure.

New Brussels Aquariums cannot guarantee continuous and secure access to its site. It does not offer any guarantee as to any failure linked to an intrusion into the computer system and/or to the presence of a virus or errors likely to affect certain functionalities of the site. In the event of unavailability of the site or in the event of force majeure, New Brussels Aquariums will not be held responsible.

Article 9 - Protection of private life.

Respect for your privacy and your personal information is our priorities. We are committed to complying with the obligations resulting from the law on compliance with privacy and regulations relating to the protection of natural persons with regard to the processing of personal data and the free movement of this data (EU 2016/679 of the European Parliament and the Council of April 27, 2016). We do not keep personal data, except those that you agree to communicate to us for the conclusion and execution of sales contracts concluded via our website. This information also serves to facilitate the use of our site services and improve the site user experience. 

The data collected is your identity data, your correspondence and billing address, as well as all the data strictly necessary to accomplish the aforementioned tasks. These data are collected and is used with your agreement and in accordance with European and national data protection laws.

New Brussels Aquariums is responsible for your data. We are committed not to disclose the information communicated by consumers on our site to third parties. This information is considered confidential and it will only be used by our internal services for the processing of your order and that to strengthen the communication and personalization of the site according to the observed preferences of consumers.

New Brussels Aquariums will not sell, will not market, and will not praise information about its consumers and customers. New Brussels Aquariums declines any responsibility for the content and use of its site.

For the use of its site and for the confirmation of its orders, New Brussels Aquariums can collect personal information and data from its users who are warned before.

All data is processed in accordance with legal provisions relating to the processing of personal data and compliance with privacy.

The consumer has at any time of the right of access, the right to rectify their data, the right to limit processing, the right of opposition as well as the right to withdraw their consent, in order to verify their accuracy, have them correct in the event of error and limit their use. New Brussels Aquariums undertake to ensure that your data is processed safely and warning you if the security of your data is not respected. If you worry about the security of your data, we invite you to send us an email to [Email Protected] .

We occasionally use cookies (small information piece saved by a website in the browser of your PC used to remember the preferences you have selected as your language or your country in order to avoid you entering them with each visit to our site).

The lifespan of the majority of cookies is limited to the duration of your session, or visit. None of them contains information making you may be contacted by phone, e-mail or other means of communication. You can also configure your browser to inform you when creating cookies or to prevent their making.

Article 10 - Integrite and use of the site.

The user or consumer undertakes not to use the site in an illegal or illegal way. He can only use the information made available to him for exclusive use and in accordance with the site's objective. The user or consumer will not seek to hinder the safety of the site in any way, including by trying to usurp the account of others.

By using this site, the user or the consumer declares that they have read and have accepted, without any reserve, these general conditions.

These General Conditions apply throughout the duration of putting online the products put up for sale by New Brussels Aquariums.

ARTICLE 11 - Applicable law and compensation.

These general conditions are subject to Belgian law. In the event of a dispute, only the courses and courts of the French -speaking judicial district of Brussels are competent, whatever the delivery places or the method of payment accepted.