FAQ

Delivery costs depend on the weight, volume and destination of your order. For aquariums and bulky equipment, we offer home delivery and installation. Check the exact amount in your cart before checkout. Free delivery may apply from a certain purchase amount.

In Belgium, it generally takes 2 to 5 business days for in-stock items. Aquariums and home installations are scheduled by appointment. You will receive a confirmation email with your package tracking information once it has been shipped.

You will immediately receive a confirmation email. We carefully prepare your package (fragile items, live goods if applicable). Once shipped, an email with the tracking number will allow you to track its progress in real-time.

Yes. An invoice is automatically generated for each order and attached to the confirmation email. You can also download it from your customer area under "Order History".

We primarily deliver in Belgium. For delivery to another country, please contact us at info@brusselsaquariums.be to inquire about possibilities and shipping costs.

Purchases can be paid for by MasterCard, Visa, or Bancontact. PayPal is also accepted, with a 3% surcharge on the total amount. Payment is secure.

The wishlist allows you to save products you're interested in and find them later. You can add items to it without buying them immediately and view them from your account at any time.

Yes, as long as the order has not been shipped. Contact us quickly at info@brusselsaquariums.be or on +32 2 513 92 78 to request cancellation. Once the package has been sent, the return procedure applies.

Yes, before shipping. Contact us as soon as possible by email or phone with your order number. We will do our best to modify or cancel your order.

Package tracking is the number that allows you to track the delivery of your order in real time. As soon as your order is shipped, you will receive a link to check the location of your package until delivery.